Service strategy development


Service strategy development

We are of the opinion that hospitable service delivery is a subject that should also be incorporated in the strategy of an enterprise or institution.

FUNDAM facilitates this process by sharing its vast experience in this field with the client, by introducing thinking and working models and, on basis of co-creation, formulating together with the client a sound service strategy. How does this work?
 
 
Together with the management team of the client company or institution we develop a company vision based on an analysis of opportunities and threats at one hand (specifically focusing on changes in consumer behavior) and evaluating the current qualitative service levels of the organization.
 
This company strategy constitutes the framework for all (new) activities and development in the field of service.