Jaap Funnekotter is a popular hospitality speaker / conference chair. He performed for big audiences and small groups in his home country and overseas, always with a tailor made presentation, focused at the specific audience.
As a hospitality speaker he brings you a stirring and interactive story about how companies outside the hospitality industry can make good use of the service concepts from international top hotels. Jaap puts his listeners in the position of a hotel or restaurant guest, instead of addressing them as a subject matter expert within their own field. After all everyone is, in his role as a guest, an authority in the field of hospitality experiences and knows immediately what is right and what is wrong regarding the service he has received and the behavior displayed by the service staff.